What support does your business actually need?

9 quick questions. No fluff. Find out what's holding you back — and what level of office support would fix it.

Question 1 of 9
How big is your team right now?
Just me. I do everything — the work and the admin.
Me and one or two others. They're on the tools, I still run everything else.
A few employees or subcontractors. Multiple jobs running at once.
A proper team. Multiple vans, multiple sites, full operation.
Question 2 of 9
What happens when an enquiry comes in while you're on site?
I get to it when I can — sometimes same day, sometimes not.
I try to reply on breaks, but some slip through the cracks.
Most get missed or delayed. I know I'm losing work because of it.
It's chaos. Calls, emails, messages — I can't keep up and I know people go elsewhere.
Question 3 of 9
What happens after you send a quote?
I send it and wait. If they want the job, they'll call.
I follow up sometimes, but it's hit and miss.
I know I should chase them, but I never get round to it.
Honestly? I forget I even sent half of them.
Question 4 of 9
How's your invoicing and payment chasing?
Invoices go out on time and I stay on top of who owes me.
Invoices go out, but chasing payment? That slips.
Invoices are late, chasing is rare. There's always money owed to me.
I've got thousands sitting unpaid and I don't even know the exact number.
Question 5 of 9
Do you work with subcontractors or suppliers you need to manage?
No. It's just me (or my direct employees).
Occasionally. The odd subbie here and there.
Yes — regularly. Payment runs, CIS, onboarding docs, the lot.
Multiple subbies and suppliers every week. It's a full job in itself.
Question 6 of 9
When do you do your admin?
During the day — I make time between jobs.
Evenings mostly. After the kids are in bed.
Whenever I can. Evenings, weekends, in the van. It never stops.
It doesn't get done properly. I'm firefighting all the time.
Question 7 of 9
How do you handle compliance paperwork — insurance renewals, RAMS, accreditations?
Don't really need it for my type of work.
I deal with it when it comes up, but I've had a few close calls.
It's a constant headache. I'm always chasing certificates and paperwork.
I need someone tracking all of it — subbies, insurances, H&S docs, the lot.
Question 8 of 9
What's your social media and online presence like?
Non-existent. I get work through word of mouth.
I post now and then but nothing consistent.
I know I need to do more, but I never have the time or ideas.
I want proper content, regular posting, and a real online presence.
Question 9 of 9
Be honest — what's the biggest thing holding your business back right now?
I just need the basics sorting. Enquiries answered, invoices sent.
Nothing's being followed up. I'm leaving money on the table every week.
I'm doing everything myself and it's killing my time, my cash flow, and my head.
I need a proper office function — someone running admin, paperwork, and growth so I can focus on the work.

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